Privacy Policy
Your Privacy and Data Protection Rights
Our Commitment to Your Privacy
At BatchCloner.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software, or engage with our services.
Key Privacy Principles
- Transparency: We clearly explain what data we collect and why
- Minimal Collection: We only collect data necessary for our services
- User Control: You have control over your personal information
- Security: We implement strong security measures to protect your data
- Compliance: We comply with applicable privacy laws including GDPR
Effective Date: June 9, 2025
Last Updated: June 10, 2025
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
Account Registration and Purchases
- Name and contact information (email address, phone number)
- Billing address and payment information
- Company name and business information (for commercial licenses)
- Account credentials and preferences
Customer Support
- Support request details and correspondence
- Technical information about your system and software
- Screenshots or files you provide for troubleshooting
- Feedback and survey responses
Marketing and Communications
- Email address for newsletters and updates
- Communication preferences
- Event registration information
- Social media interactions
Information Automatically Collected
When you visit our website or use our software, we may automatically collect certain information:
Website Usage Data
- IP address and geographic location
- Browser type and version
- Operating system information
- Pages visited and time spent on site
- Referring website and search terms
- Device information and screen resolution
Software Usage Data
- Software version and license information
- Feature usage statistics (anonymized)
- Performance metrics and error reports
- Installation and activation data
- Update and download information
Information We Do NOT Collect
We want to be clear about what we do NOT collect:
- Your Files: BatchCloner operates locally on your computer. We do not access, collect, or store the files you clone or process
- File Contents: We never read, analyze, or transmit the content of your files
- Sensitive Personal Data: We do not intentionally collect sensitive personal information such as health records, financial account numbers, or government ID numbers
- Biometric Data: We do not collect fingerprints, facial recognition data, or other biometric information
How We Use Your Information
Primary Uses
We use the information we collect for the following purposes:
Service Provision
- Process purchases and manage licenses
- Provide customer support and technical assistance
- Deliver software updates and security patches
- Authenticate users and prevent unauthorized access
- Maintain and improve our services
Communication
- Send important service announcements and updates
- Respond to customer inquiries and support requests
- Provide product information and educational content
- Send marketing communications (with your consent)
- Conduct customer satisfaction surveys
Business Operations
- Analyze usage patterns to improve our products
- Detect and prevent fraud and security threats
- Comply with legal obligations and regulations
- Protect our rights and intellectual property
- Conduct business analytics and reporting
Legal Basis for Processing (GDPR)
For users in the European Union, we process personal data based on the following legal grounds:
Contract Performance
Processing necessary to fulfill our contract with you, including providing software licenses and support services.
Legitimate Interests
Processing for our legitimate business interests, such as improving our products, preventing fraud, and ensuring security.
Consent
Processing based on your explicit consent, such as for marketing communications or optional data collection.
Legal Compliance
Processing required to comply with legal obligations, such as tax reporting or law enforcement requests.
Information Sharing and Disclosure
Data Security
Security Measures
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL/TLS encryption for data transmission
- AES-256 encryption for data storage
- Secure database configurations
- Regular security updates and patches
- Intrusion detection and prevention systems
- Secure backup and recovery procedures
Administrative Safeguards
- Access controls and user authentication
- Employee training on data protection
- Regular security audits and assessments
- Incident response procedures
- Data retention and disposal policies
- Vendor security requirements
Physical Safeguards
- Secure data center facilities
- Restricted physical access controls
- Environmental monitoring and protection
- Secure disposal of physical media
Data Breach Response
In the unlikely event of a data breach, we will:
- Investigate and contain the breach immediately
- Assess the scope and impact of the incident
- Notify affected users within 72 hours when required
- Report to relevant authorities as required by law
- Take steps to prevent future incidents
Your Role in Security
You can help protect your information by:
- Using strong, unique passwords for your account
- Keeping your software and systems updated
- Being cautious about phishing attempts
- Reporting suspicious activity to us immediately
- Logging out of your account when finished
Data Retention
Retention Periods
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Account Information
Retained for the duration of your account plus 3 years after account closure for legal and business purposes.
Purchase and License Data
Retained for 7 years after purchase for tax, legal, and warranty purposes.
Support Communications
Retained for 3 years after the last interaction for quality assurance and training purposes.
Website Analytics
Anonymized analytics data retained for 2 years for business analysis and improvement.
Marketing Data
Retained until you unsubscribe or withdraw consent, plus 1 year for compliance purposes.
Data Deletion
When retention periods expire or when you request deletion, we will:
- Securely delete personal information from active systems
- Remove data from backup systems within 90 days
- Anonymize data that must be retained for legal purposes
- Provide confirmation of deletion when requested
Your Privacy Rights
General Rights
Regardless of your location, you have the following rights regarding your personal information:
Access
Request access to the personal information we hold about you and receive a copy of that information.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to legal retention requirements.
Opt-Out
Opt out of marketing communications and certain data processing activities.
GDPR Rights (EU Residents)
If you are located in the European Union, you have additional rights under GDPR:
Right to Portability
Receive your personal data in a structured, commonly used format and transmit it to another controller.
Right to Restrict Processing
Request restriction of processing of your personal data in certain circumstances.
Right to Object
Object to processing of your personal data based on legitimate interests or for direct marketing.
Right to Withdraw Consent
Withdraw consent for processing activities that are based on your consent.
Right to Lodge a Complaint
Lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
CCPA Rights (California Residents)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
Right to Know
Request information about the categories and specific pieces of personal information we collect, use, and disclose.
Right to Delete
Request deletion of personal information we have collected about you.
Right to Opt-Out
Opt out of the sale of personal information (note: we do not sell personal information).
Right to Non-Discrimination
Not be discriminated against for exercising your CCPA rights.
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section. We will respond to your request within the timeframes required by applicable law (typically 30 days).
Children’s Privacy
Age Restrictions
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age.
Parental Rights
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.
School and Educational Use
If BatchCloner is used in educational settings, schools and educational institutions are responsible for obtaining appropriate consents and ensuring compliance with applicable laws such as COPPA and FERPA.
Changes to This Privacy Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes
We will notify you of significant changes by:
- Posting a prominent notice on our website
- Sending an email to registered users
- Displaying a notification in our software
- Updating the “Last Updated” date at the top of this policy
Material Changes
For material changes that significantly affect your privacy rights, we will:
- Provide at least 30 days advance notice
- Obtain your consent where required by law
- Allow you to opt out of new uses of your data
Continued Use
Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
Contact Us About Privacy
Privacy Questions and Requests
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:
Privacy Officer: support@batchcloner.com
Data Protection: support@batchcloner.com
Response Time: Within 30 days
EU Representative
For EU residents, our EU representative can be contacted at:
support@batchcloner.com
What to Include in Your Request
When contacting us about privacy matters, please include:
- Your full name and email address
- A clear description of your request or question
- Proof of identity (for data access/deletion requests)
- Specific information about the data in question